Older 2G networks will be shutting down soon to open up valuable space for the faster 4G LTE and 5G networks. This network upgrade will ensure our customers have the best quality and coverage possible.  Impacted Ultra Mobile customers will be notified.

While most devices will work perfectly, 2G/3G phones along with some older 4G phones that do not support VoLTE (Voice over LTE) will lose services including the ability to make emergency calls

To ensure your service is not interrupted, you can check whether your device is compatible – click here and enter your device info.

If your device is compatible, you should be all set.  However, you may also want to confirm the following:

Software Updates

Check to see if there are any software updates for your phone that have not been installed.

Ensure that VoLTE is turned on

While the naming conventions may vary, the easiest way to see if VoLTE is enabled on your phone is to check within the device’s settings:

iPhone

1. Open Settings
2. Select Cellular
3. Select Cellular Data Options
4. Click Voice & Data
5. Make sure either 5G Auto or LTE is selected

Android

1. Click on the Settings icon
2. Click on the magnifying glass
3. Type “volte”
4. Click VoLTE Calls Menu
5. Switch the VoLTE Call Toggle to On.
 * If after typing “VoLTE” no menu option appears, the device either does not support VoLTE or VoLTE is defaulted to On which is likely if the phone is fairly new.

Confirm the APN settings for the device

Follow the instructions for Android or for iOS.

If you need a new device,  we’ve got you covered with our selection of 5G-compatible phones. Once you have your new phone, getting set up is as easy as switching a SIM card in most cases.

If you have any questions, our Care Team is available at (888) 777-0446.

At the moment Ultra Mobile does not support the ACP Program, please check back for regular updates.

With the iOS 18 update, you can now transfer your eSIM(s) between two iPhones. There are two ways you can transfer an eSIM between two iPhones, and the first way is during the initial setup of a new iPhone. During that process, you will eventually get to a “Transfer your Phone Number” screen, and Apple will walk you through what to do. You can also transfer an eSIM to a new iPhone manually. All you have to do is go to your new iPhone Settings, then click ‘Cellular’, and then click ‘Set Up Cellular’. Then you can set up your eSIM and transfer your phone number to your new iPhone. *Both iPhones need to be upgraded to iOS 18 or higher for the transfer to be possible.*

If you purchased a phone from us, the only thing you need to do to unlock it would be to connect to our network. Your phone will be automatically unlocked 60 days after you first connect.

If your device is not paid off or from us, contact your current carrier so they can unlock your device. If it is paid off, the easiest way to check is by trying to swap SIM cards and checking for service.

For more information, read more at How do I unlock my phone article.

First, get the First Line with a 1-Month Unlimited Plan for $49/mo. Second, add up to 4 additional 1-Month Unlimited plans for only $24/mo per line. Third, activate your first line, then activate the remaining lines. Lastly, easily manage all lines under one account on the website or in the app More info can be found here: ultramobile.com/family-plan.

We just upgraded our plans to give you more Ultra-Value than ever!

We increased the amount of data you get for all of our plans from the Talk & Text 500MB Plan to the 24GB Plan! Here are the new data amounts for each plan:

Beginning July 1st, 2025, both new and current Ultra Mobile subscribers are getting up to 9GB more data added to their plan, at no extra cost. Here is a breakdown of these changes per plan:

Talk & Text Plan (250MB) –> Talk & Text Plan (500MB)
3GB Plan –> 4GB Plan
5GB Plan –> 8GB Plan
10GB Plan –> 12GB Plan
15GB Plan –> 24GB Plan

-Ultra’s new 24GB, Ultra Unlimited, and Ultra Unlimited+ Plans now include our Go Roam Mexico Data Roaming Pass ($10 value) for free. That’s an additional 5GB of high-speed data to use whenever you are in Mexico without paying a penny more.
-Ultra Unlimited plans now come with $10/month in international calling and a $10 one-time roaming credit for over 200 international destinations.
-Ultra Unlimited+ plans now include a $15/month international calling and a $15 roaming credit to use in over 200 global destinations.

Click here to learn more.

We are here to help! Check your eSIM compatibility.

With an unlocked phone, you can purchase a plan and choose eSIM as your preferred delivery option. Please check your phone compatibility at www.ultramobile.com/byop/ to ensure that your phone will work on our network.

No it won’t. You’ll get the same great 5G • 4G LTE service you would expect regardless of the SIM you’re using.

Both physical SIM cards and eSIMs securely connect you with your network and give you access to your service so you can use your plan. A physical SIM card is a small chip that is physically inserted into your phone. An eSIM is a digital chip that can be downloaded to your phone.

Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. You can have one number linked to an eSIM and one number linked to a physical SIM. eSIM-only devices, like iPhone 14, 14 Plus, 14 Pro, and 14 Pro Max allow for two eSIMs on the same device.

For more information, check out the What is a Dual SIM article?

An eSIM is just a physical SIM that has gone digital. Instead of physically inserting a SIM into your phone to join the Ultra network, you install an eSIM onto your phone. This means you don’t have to wait for your SIM to be delivered; you can activate it straight after purchase. If you’re new to Ultra, and have an unlocked, eligible phone you can choose eSIM at the time of purchase online or at an Ultra Mobile Retailer. Please use our store locator to find one near you.

For more information, visit the What is an eSIM article.

Our Care Team is here to help every day from 6 am to 6 pm PST. The easiest way to contact us is through our helpful chatbot, which can connect you to a live agent. You can also give us a call at 1-888-777-0446 or dial 611 from your Ultra Mobile phone.

Yes you can. You have up to 45 days from your plan purchase date to activate your SIM. We will notify you before we deactivate it. Should you need ore time, please call our Customer Care Team at 1-888-777-0446 or dial 611 from your Ultra Mobile phone.

The best way to see how much data you need is to log into your current provider portal and check your monthly data usage. You can go also go to your phone’s settings (Settings > Cellular Data for iPhone, or for Android Settings Menu > Data Usage > Select Dates for Android) and check that way.

For more information read the How much data do I need article.

All Ultra Mobile plans include:

-Unlimited Nationwide Talk & Global Text
-Unlimited Talk to 90+ International Destinations
-Unlimited Talk & Text in Mexico and Canada (4GB plans and higher)
-Free Wi-Fi Calling
-Free Mobile Hotspot (4GB plans and higher)
-Free 3-in 1 SIM Card or eSIM
-All on The T-Mobile 5G Network
-Data allotment will depend on the plan purchased
Find out How Ultra Mobile Works.

If you are shopping around for a new device, look no further. You can shop for phones for sale or browse for Cellphone deals here. For in-person help, please visit a participating Ultra Mobile Retailer. To find a retailer near you, please check here.

Ultra Mobile runs on the T-Mobile Network, the largest 5G network

Existing Customers can switch to an eSIM by requesting a replacement eSIM via the Ultra Mobile App. Or at their nearest Ultra Mobile Retailer. If you have SIM Protect on, please be sure to turn it off first. Please contact our Customer Care Team at 888-777-0446 if you need help with switching.

For more information on this, read the How do I switch from a physical SIM to an eSIM article.

Ultra Mobile does support eSIM, and you can activate an Ultra Mobile plan with an eSIM online or at a local Authorized Ultra Mobile Retailer. To locate your nearest Ultra Retailer, please use our store locator. If you are looking to replace your current eSIM, you can do so in the Ultra Mobile App or by contacting our Customer Care Team at 888-777-0446.

You’ll access a nationwide 5G network you can rely on to keep you connected in more places. Our 5G coverage utilizes a 600MHz low band signal that reaches more cities and towns across America (based on analysis of leading 5G networks, July 2020).

For added guidance, check out the 5G landing page.

To bring your 5G capable phone to Ultra Mobile, it must be unlocked and VoLTE compatible. To check compatibility, please visit: https://www.ultramobile.com/byop/#

5G simply increases the speed that you can download files. If a file requires 2MB of data to download it on 4G, it will still be 2MB of data to download it on 5G. You may just finish downloading it faster.

5G is already available on Ultra Mobile to anyone with an Ultra plan and a 5G-capable phone to access our 5G network. 5G coverage varies nationwide and may not be available in your area.

5G isn’t replacing 4G any time soon. In fact, they will coexist and work together. 5G-capable phones can use both 4G and 5G technology.

Our high-speed data will always attempt 5G • 4G LTE speeds, but certain locations or network conditions will render 5G • 4G LTE unavailable. Your network speed will be dependent on your location, coverage and device.

After the allotted 5G • 4G LTE data is exhausted, data speeds will be slowed. Further throttling may occur for heavy data users. For any questions about data speed, please refer to our Terms and Conditions.

Check our 5G Coverage Map to find out if there is service in your area.

Check your phone’s compatibility by clicking here.

Cell phones from nearly every manufacturer will work on our network as long as they are 4G VoLTE or 5G compatible and use a SIM card. If you already have a compatible phone, all you need to do is purchase an Ultra Mobile SIM kit.

If your 4G VoLTE or 5G compatible phone meets the following two criteria, your phone will work with Ultra Mobile:

• Your phone requires a SIM card
• You have an unlocked phone

If you begin your Ultra Mobile registration and your phone says, “Restricted” or “Contact Service Provider,” doesn’t allow you to make calls, or won’t grant access to your phone book, the phone is most likely locked. Contact your previous carrier to unlock your phone.

For more information, read the How to bring your number to Ultra Mobile article.

To find the closest Ultra Mobile Retailer, use our Store Locator.

For plan purchases made on ultramobile.com:

Ultra Mobile will honor returns for SIM cards within 10 days of order purchase. It must be returned in its original unopened packaging and the SIM card must not be activated. Refunds will be processed within 15 business days after we receive the returned SIM card. For questions concerning returns or exchanges for website purchases, please contact us through our helpful chatbot, which can connect you to a live agent.

For our phone return policy:

Please visit https://phones.ultramobile.com/RMA.html for more information. Plan, SIM card and phone purchases made outside of ultramobile.com are not be covered by these return policies. Please refer to the return policy of the business you purchased from.

No, your service must be active with your original carrier in order for them to release your number. Once they release your number and you can no longer make calls with their SIM card, you can cancel your service.

If you have SIM Protect on, please be sure to turn it off first.

If SIM Protect is off, then you can call our Customer Care Team to initiate your transfer process. 1-888-777-0446 or dial 611 from your Ultra Mobile phone.

For a step-by-step guide online, please visit our How to Transfer Your Number to Ultra Mobile article.

If your phone is incompatible with eSIM, you can always order a replacement physical SIM in the Ultra Mobile app. And if you’re activating your physical SIM, you can activate it by visiting https://my.ultramobile.com/activation or by calling our Care Team at 888-777-0446.

If you cannot scan the QR code, you can also manually add your eSIM using the eSIM Manual Activation Guide.

Online: Once you have chosen your perfect plan, you can pick “Digital Delivery” as an option. When you do, you will receive an email with a QR code after purchase. Scan the QR code to activate eSIM on your device.

Retailer: You can also activate an Ultra Mobile plan with an eSIM at your local Authorized Ultra Mobile Retailer. To locate your nearest Ultra Retailer, please use our store locator.

For step-by-step directions, please visit the How to Activate Landing Page.

If you choose to get a new number during activation, simply enter your zip code, choose your language preference, choose “Activate A New Number,” and follow the prompt. It’s that easy.

Order processing takes up to 2 business days prior to shipment. Any orders submitted after 1PM EST will begin processing the following weekday. We don’t fill orders on holidays or the weekend. Once the order has shipped, it will be delivered based on the customer’s selected delivery method. When your order has been shipped, we’ll send you a tracking number which you can monitor by clicking the link in the email.

The fastest way to get Ultra service is by ordering an eSIM. If your phone is eSIM-compatible, we’ll email your eSIM after you order.

You can Sign in to your Ultra Mobile account online or on the app (iOS or Google Play) and order one. You can also call our Customer Care Team at 1.888.777.0446 or chat with us for assistance on ordering a new SIM card. If you have SIM Protect on, please be sure to turn it off first.

Before beginning, please make sure that you are using the correct-sized SIM. For your convenience, within each Ultra SIM kit we include a 3-in-1 SIM (nano, micro, and standard size) and a SIM injector tool. Check your phone’s manual to ensure you are using the correct size SIM.

To Insert a SIM Card into an Android: With the large variety of Android devices, there is no one way to insert a SIM card into your phone. For specific instructions on where to insert your SIM card, please refer to your phone’s manual.

Purple SIMs are unfunded SIMs which means you will choose your plan during the activation process.

Orange SIMs are prefunded SIMs that already have an Ultra Mobile plan associated with the first plan cycle. Please select the appropriate SIM color during activation.

For more information, please visit the How to Activate article.

• Make sure your phone is unlocked

• Make sure your phone is compatible with Ultra; you can use our compatibility checker to confirm

• If you are planning on keeping your current phone number, have all the necessary information ready. Depending on your carrier, this typically includes the below:

• Account number

• Pin/Passcode or Number Transfer Pin

• Billing address associated with your account

For further information, please see our How to Switch Landing Page.

Our Care Team is here to help every day from 6 am to 6 pm PST. The easiest way to contact us is through our helpful chatbot, which can connect you to a live agent. You can also give us a call at 1-888-777-0446 or dial 611 from your Ultra Mobile phone.

At Ultra Mobile, we do not charge an activation fee.

Before beginning, please make sure that you are using the correct-sized SIM. For your convenience, within each Ultra SIM kit we include a 3-in-1 SIM (nano, micro, and standard size) and a SIM injector tool. Check your phone’s manual to ensure you are using the correct size SIM.

To Insert a SIM Card into an iPhone: Stick a pin into the slot on the side of your iPhone. This should cause the SIM card tray to pop out. Line up the SIM card by the notch to place it on the tray, and re-insert it back into the phone.

First, pick out the plan that you want to sign up with. There are five easy ways to activate an Orange SIM card.

Online: Please go to www.ultramobile.com/activate, click the image of the Orange SIM and enter the 11-digit activation number located on the back of your SIM card. Our online activation process will allow you to select any of our monthly plans. You will also have the option of keeping your existing phone number or getting a new number. All you need in order to activate online is a new Ultra Mobile SIM and a form of payment. You can pay using a debit or credit card. As part of the activation process, you can also enroll in Auto Renew to ensure you’ll never have to worry about forgetting a payment.

For more information, please visit the How to Activate article.

In Store: You can activate your service or instantly renew your monthly plan by visiting any of our retailers that offer renewal. Use our Store Locator tool to find an Ultra Retailer near you. By Text Message: To activate your SIM and get a new local phone number, insert the SIM card and then text GOGO + your 5-digit zip code to 6700. Please note that you can not transfer your phone number this way.

Care: Visit http://www.ultramobile.com/chat to speak with an agent or just call Ultra Mobile Customer Service at 1.888.777.0446.

NOTE: Keep your current service active until you activate your Ultra SIM.

First, pick out the plan that you want to sign up with. There are four easy ways to activate a Purple SIM card.

Online: Please go to www.ultramobile.com/activate, click the image of the Purple SIM and enter the 11-digit activation number located on the back of your SIM card. Our online activation process will allow you to select any of our monthly plans. You will also have the option of keeping your existing phone number or getting a new number. All you need in order to activate online is a new Ultra Mobile SIM and a form of payment. You can pay using a debit or credit card. As part of the activation process, you can also enroll in Auto Renew to ensure you’ll never have to worry about forgetting a payment.

For more information, please visit the How to Activate article.

In Store: You can activate your service or instantly renew your monthly plan by visiting any of our retailers that offer renewal. Use our Store Locator tool to find an Ultra Retailer near you.

Care: Visit http://www.ultramobile.com/chat to speak with an agent or just call Ultra Mobile Customer Service at 1.888.777.0446.

NOTE: Keep your current service active until you activate your Ultra SIM.

If you are experiencing issues with sending a picture message or accessing the internet on your phone, you’ll need to update your APN settings.

Click here to learn more.

T-Mobile, along with other wireless providers, follows network security standards set by the National Institute of Standards and Technology (NIST). An older standard will retire on and will be automatically replaced with the most current version.

Most newer devices already meet current network security standards and will not be impacted. However, some older devices, typically introduced in 2017 or earlier, may experience some service disruptions relating to RCS messaging and certain calling features.

Beginning April 1, 2026, certain older devices (typically introduced 2017 or earlier) may experience some issues related to calling and/or RCS messaging. If your device is affected, you may experience these issues:

Android & iOS devices may experience an inability to manage features like call forwarding, call waiting, caller ID, or fixed dialing numbers via device settings.

Android users (not iOS) may experience issues sending large multimedia messages, such as photos or videos.

Proactively upgrading your phone will help ensure full access to supported features and keep you secure on our network going forward.

Although the Scam Callback Protection feature will give the caller an audible message warning against

completing the call, it does not automatically prevent or block the call itself from connecting. If the customer chooses to ignore the warning, it will ring through and connect.

Our leading network scam models are continuously updated to ensure their accuracy. If the caller believes the Scam designation is inaccurate, please contact our Customer Care team at 1-888-777-0446 and let them know. 

The message is: “The number you are calling is likely a scam. It is recommended you hang up now.”

Scam Callback Protection is Ultra Mobile’s next level in protecting customers from scammers using urgent-looking messages to trick them into calling fake numbers. If you call a number on our Scam Likely list, you will hear an audible warning that says, “We’ve identified the number you are calling is likely a scam. It’s recommended you hang up now.” This is just a warning message and will not prevent your call from going through.

No action is required by you to enable this free protection.

Scam Screener is automatically enabled on your Ultra Mobile service. No action is required to enable it and comes at no cost to Ultra Mobile subscribers.

Ultra Mobile always wants to make sure it’s you accessing your account. We’ll occasionally ask you to confirm your identity by following our prompts to verify your identity on your phone or computer. If you still need help and can’t access your account, please call our Customer Care Team at 888-777-0446.

You can manage your Family account in your account online, or through the Ultra Mobile App.

For more information on the Family plan, visit the Everything you need to know about the Family plan article.

No, once you’ve used all of your monthly Voice, SMS or data of Domestic Roaming you will need to wait until your next plan cycle to use more.

Tip: Connect to Wi-Fi or tether to a friend to continue using our services in areas under Domestic Roaming.

Customers can save 10% off or more every month by enabling Auto Renew on your Single-Month plan after 7/1/25. Easily turn on Auto Renew in your Online Account or through the Ultra Mobile App. Download the app here (iOS and Google Play)
Note: Only Single-Month plans are eligible for the discount.

Auto Renew Discounts by Single-Month Plan:

4GB 5G•4G LTE
1-Month: $19/MO
w/Auto Renew: $17/MO

8GB 5G•4G LTE
1-Month: $24/MO
w/ Auto Renew: $21/MO

12GB 5G•4G LTE
1-Month: $29/MO
w/ Auto Renew: $26/MO

24GB 5G•4G LTE
1-Month: $39/MO
w/ Auto Renew: $35/MO

Ultra Unlimited
No Data Cap
5G•4G LTE
(Up to 10GB Mobile Hotspot)
1-Month: $49/mo
w/ Auto Renew: $44/MO
Add-A-Line for $24/MO

Ultra Unlimited+
No Data Cap
5G•4G LTE
(Up to 25GB Mobile Hotspot)
1-Month: $59/MO
w/ Auto Renew: $53/MO

If you’ve used all of your monthly data, there are many ways to add more.
How to Add More Data
1. In your Online Account or Ultra Mobile App Download the app here (iOS and Google Play)

Online Account
Go to the “Manage Plan” section of your online account and select the data Add-On you’d like to purchase.
Ultra Mobile App
Go to the “Balances” section and click on the “+” sign next to 5G • 4G LTE Data.

Add-ons will be applied immediately. 2. Via Text – Simply text UPDATA to 6700 from your Ultra Mobile phone number and follow the prompts.

Good news – if you need to temporarily pause your plan for travel or other needs, we offer a Pause Plan for only $5 month that allows you to keep your current phone number and any saved voicemails. You can learn more by logging into your online account or in the Ultra Mobile App and selecting “Manage Plan”.

Yes you can. Please check your eSIM compatibility. You can also go on the Ultra Mobile App and follow these steps:
-Account
-Order Replacement SIM
-Switch to an eSIM

For more information, visit the How to switch from physical SIM to eSIM article.

No! We will give you up to 2 free eSIM’s per year. Should you need more than 2 for that calendar year, you will have to pay a small $3 fee.

Please note, that if you have installed an eSIM into one device, you can’t install the same eSIM (use the same QR code) into another phone or device. You have to order a new eSIM for another device, even if you have deleted the eSIM from the first device. You have the option to transfer your eSIM between two iPhones (iOS 18 & up), but you’ll still only be able to use the eSIM in one device at a time.

If you delete your eSIM, your cellular plan has not been canceled. Your plan will still be available until it expires, but you must contact our Customer Care Team at 888-777-0446 for support to replace your eSIM or you can also request a replacement eSIM via the Ultra Mobile App.

We strongly encourage you to change your password and help strengthen your account security.

If you need to block a phone number manually, follow these steps:

How to stop spam calls on iPhone

1. Navigate to your Call History list.

2. Tap the information icon (i) next to the phone number, scroll down, and select “Block this Caller”.

How to block spam calls on Android

1. Open the Phone app, select the number to block, and tap Block number or Reject call.

Learn more on how to block a number here.

The free website https://calltransparency.com/ lets businesses register their business number(s) and name, so their calls to and/or from customers are recognized as legitimate.

An inbound call will have the caller ID as “Scam Likely” if they have been reported as a telemarketer, nuisance, or a scam. Scam Screener helps you decide to ignore the call if you’d like.

Learn more about this feature here.

If the caller believes the Scam designation is inaccurate, please get in touch with our Customer Care team at 1-888-777-0446 and let them know.

Device unlock let’s you use your device with another carrier, for things like international travel or selling your device.

If you would like to find out how to unlock your device, see the How do I unlock my phone article.

If you’re on a prepaid or pay-as-you-go plan, your phone is probably unlocked; however, if you’re on a two-year contract or something similar, your phone is probably carrier-locked until you finish paying it off. The most reliable way to determine whether or not your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password (if applicable) and your phone’s IMEI number. You can find this on most phones by dialing *#06# on your keypad. Phones need to be unlocked prior to activating your Ultra Mobile service. You can learn more here. If you purchased a phone from us, your device might be locked for up to 60 days after activation. Visit our Unlock Policy to learn more.

For more information, check out the What is an unlocked phone article.

SIM Protect is a new security tool that allows you to lock some features of your account to prevent any unauthorized changes. While SIM Protect is on, it will prevent any attempts to replace your SIM card or transfer your phone number.

How to turn SIM Protect on: To turn on SIM Protect, go to the ‘Password & Security’ tab in your account online or in the Ultra Mobile App, and you’ll see a button to flip it on. Once SIM Protect is on, it will stay on indefinitely, it’s entirely up to you if you’d like to leave it on or turn it off.

How to turn SIM Protect off: Only you, the Customer, can turn SIM Protect off. For added security, if you attempt to turn it off, we will require you to validate that you are the account owner with a One-Time Passcode (OTP) sent to you. It will be your choice whether you want the OTP sent to you via SMS or Email*. Once you receive the OTP, you are required to enter that code onto the corresponding screen, and if the code is inputted correctly, SIM Protect will turn off.

*You are required to have a valid email on file to select this option.

Our system may have ‘Auto-Enabled’ SIM Protect on your account out of an abundance of caution. We want to ensure that your Ultra account is always protected from potential fraud. While SIM Protect is on, it will prevent any attempts to replace your SIM card or transfer your phone number. Please try to use those features again at a later date, or contact Customer Care at 1-888-777-0446 for more information.

Before receiving an OTP via Email, you must have entered a valid email in the ‘My Details’ section of your account online, or in the ‘Personal Information’ section of your account in the Ultra Mobile App.

If you did not request this, please call Customer Care immediately. 1-888-777-0446 or dial 611 from your Ultra Mobile phone.

Not only do we send notifications about your account but this is also used as a security measure. To validate certain aspects of your account, we may send you a One-Time Passcode via SMS or Email. If for whatever reason you cannot receive an SMS to your phone, having a valid email on file in your account can be an important safety net.

You can read about how Ultra Mobile protects you from Scam numbers here or call our Customer Care team at 1-888-777-0446 for more information.

If this wasn’t you, no further steps are needed. We have blocked that IP address from getting into your account. You can continue using your Ultra service and account.

Simply text any of the self-service short codes to 6700 below to get the information requested. The dial short codes work on iPhones and certain Android devices.

Our Care Team is here to help every day from 6 am to 6 pm PST. The easiest way to contact us is through our helpful chatbot, which can connect you to a live agent. You can also give us a call at 1-888-777-0446 or dial 611 from your Ultra Mobile phone.

Click here for instructions on setting up visual voicemail on your iOS device.

To access your voicemail, press and hold the number 1 on your phone’s keypad, or dial 1.855.616.9530. To reset your voicemail password, type #PWD# on your keypad and hit “Send.”

On Ultra Mobile, you can renew to a 1, 3, 6, or 12-month plan for ultimate convenience. Upon checkout or when you activate your Ultra Mobile plan you’ll be given the option to enable Auto Renew on your account. It will charge the same card you purchased your plan with.

If your account is already active, Sign in to your account online, and under “My Monthly Service” you will find an “Auto Renew” option where you can add your debit/credit card information.

We’ll notify you via text message and email a few days in advance of when your plan will renew. If you wish to make account changes like switching to a higher data plan or updating your payment information use this time to do so before the renewal date.

In order to make changes, Sign in to your account online or on the mobile app, and under “My Monthly Service” make plan changes as needed.

Note: Any changes or auto renew cancellations must be made at least 24 hours prior to your scheduled auto renew date.

The Ultra Mobile app lets you:

Manage/Change Your Plan

Pay your plan

Set up Auto Renew

Add More Data, International Calling or International Roaming

Purchase features such as Philippines Globe Unlimited and uTalk

View your account history

Download the app here (iOS and Google Play)

Your data should reset at the regular 30-day cycle.

Our Care Team is here to help every day from 6 am to 6 pm PST. The easiest way to contact us is through our helpful chatbot, which can connect you to a live agent. You can also give us a call at 1-888-777-0446 or dial 611 from your Ultra Mobile phone.

“OTP” stands for “one-time passcode.” We may provide you with a one-time passcode to access your account for added security. This password will expire, which means you can change it afterward to whatever you want. For example, our new security measure, SIM Protect, will request an OTP from you to turn it off and unlock your account. We always want to ensure you’re the only one accessing your account online.

Try following the prompts on the screen. If the code is expired, please retry for a new code. Friendly reminder: passwords are case sensitive and you have limited tries before the code expires.

We take security and customer information seriously. In order to keep your account secure, we sometimes need to confirm that you are the one trying to access your account.

If you’ve received a note that you’ve exceeded your attempts to verify your identity, you’ll need to wait a few minutes and try again. Follow the instructions you see on your screen.

Codes expire 10 minutes after being sent. Wait a few minutes and if you still don’t receive an SMS code, try again to receive a new one and follow the prompts you see on the screen.

The text is legitimate and officially from our team here at Ultra. We take security and customer information seriously and there are several reasons you could have received this text, including if an IP address was previously blocked for various reasons.

You can cancel your service by letting it run out. If you do not pay your plan before your renewal date, your account will be suspended. When your account is suspended, you cannot make or receive calls or SMS messages, and you will not be able to use data.

Emergency calls to 911 and calls to our 611 customer care line will still work.

After your account is suspended, you will have 60 days to make your payment. Once those 60 days have passed, we cannot guarantee that your number will still be assigned to your account. After 60 days, your number will be hard-deleted from our system and will no longer be retrievable.

A payment cycle is a 30-day cycle that starts the day you activate or the day you renew your service.

You can check voicemail by dialing 1 on your phone or by dialing 123.

Yes. International Call Credit and International Roaming Credit are included on 4GB and higher Single-Month and Multi-Month plans (not included on Talk & Text 500MB plan). Roaming Credit is a one-time credit provided at activation. You can always add more roaming credit if needed via the Ultra Mobile app or online. International Call Credit renews each month.

No, there is no need to change your plan. As long as your phone is compatible, you’ll be able to enjoy the improved experience regardless of your plan.

Transferring your number onto Ultra is easy. Just be sure to call your current wireless carrier and confirm the following information before you activate:

Account Number Account PIN or Transfer PIN Billing Zip Once you confirm that information, there are several ways you can activate:

Online Go to https://my.ultramobile.com/activation/ and follow the prompts.

Retailer You can activate your service or instantly renew your monthly plan by visiting your local retailer. Use our Store Locator tool to find an Ultra retailer near you.

Care: Visit https://www.ultramobile.com/chat to speak with an agent so they can assist you with transferring your number or call Ultra Mobile Customer Service at 1.888.777.0446

NOTE: Keep your current service active until you activate your Ultra SIM.

Setting up an account with Ultra Mobile is easy! Click the “Sign In” button in the top right corner of the Ultra Mobile website.

Once you have arrived at the sign in page, you will see a “SMS a Password to My Device” button. Click on the button, and you will be directed to a page where you will enter your Ultra Mobile phone number. After you’ve entered your phone number, you will receive your temporary password via text message. Go back to the sign in page, enter your phone number and temporary password, and you will receive instructions to create your own password.

Now that you’ve got your own unique password, you’re ready to sign into your account.

If you do not make a payment before your renewal date, your account will be suspended. When your account is suspended, you cannot make or receive calls or text messages, and you will not be able to use data. Emergency calls to 911 and calls to our 611 Customer Care line will still work.

After your account is suspended, you will have 60 days to make your payment. Once those 60 days have passed, we cannot guarantee that your number will still be assigned to your account. After 60 days, your number will be hard-deleted from our system and will no longer be retrievable.

Ultra Mobile offers a variety of add-ons, helping you to create your
perfect plan!

How to Add Extras:

1. In Your Online Account – Go to the “Manage Plan” section of your online
account, and select any data or call credit add-on. Add-ons will be applied
immediately.
2. With a Text Message – Text UPDATA or UPINTL to 6700. You will
be able to use the credit card linked to your account for instant purchase
of extra data and call credits.
3. At an Ultra Mobile Store – Use our Store Locator to find the nearest Ultra Mobile store. Sales representatives will be able to help you purchase additional 5G • 4G LTE data or INTL Call Credit.

In Your Online Account:
Sign into your Ultra Mobile account to find usage information conveniently located on the homepage.

In the Ultra Mobile App:
Download the Ultra Mobile App via the App Store or Google Play. You can view your remaining data on the homescreen.

With a Text Message:
To check your INTL minute balance, text the word BAL to 6700. To check your data usage, text the word DATA to 6700.

Your Ultra Mobile Wallet is a place to store credit for Ultra add-ons, Monthly Renewals and International Calling. Here’s how to add credit to your Ultra Mobile Wallet:

With Cash Visit an Ultra Mobile Retailer to load your Ultra Mobile Wallet by paying in cash. Tell the Retailer to load your Ultra Mobile Wallet without renewing your monthly service.

Find the nearest Ultra Mobile Retailer to you by using our Store Locator Tool With a Credit/Debit Card Sign in to your account at www.ultramobile.com or our app (download via the Apple Store or Google Play) to load your Ultra Mobile Wallet using a credit or debit card.

Click the Sign In button located in the top right corner of
the www.ultramobile.com website. Underneath the “Sign in” button is a “SMS
a Password to My Device” button. Click on this button, enter your Ultra
Mobile phone number, and we’ll send you a text message with your new
temporary password. Go back to the sign-in page, enter your phone number
and temporary password, and you will receive instructions to create your
own password.

UpRoam is an add-on that all Ultra subscribers can purchase allowing them to talk, text, and use data while roaming outside the US. You can add $5, $10, $20 or $40 of roaming credit at a time. When you purchase an UpRoam add-on, the funds are immediately applied to your account. If you want more than $20 of roaming credit, you will have to purchase additional add-ons. You can purchase UpRoam in $5, $10, $20 or $40 denominations, in the following ways:

In your online account Sign in to your online account and purchase more INTL Roaming credit

With a Retailer Visit the nearest Ultra Retailer to add UpRoam.

With a Text Message Text UPROAM to 6700. You will be able to use the credit card linked to your account for instant purchase of extra INTL Roaming credit.

By calling Customer Care Dial 1.888.777.0446 to talk to a representative to add UpRoam. Click International Calling to view roaming rates and destinations.

You can check your roaming balance in the following ways:

In your online account – Sign into your online account to check Roaming Balance

With a Retailer – Visit the nearest Ultra Retailer.

With a Text Message – text UPROAM to 6700, and you will receive a text message with your roaming balance.

By calling Customer Care – Dial 1.888.777.0446 to talk to a representative.

For the lucky customers who joined on the Summer Promotion 2026 here are some tips to make sure you stay eligible and keep getting every 4th month of service for free:
* Renew your plan every month before your plan expires.
* If you need to change plans, you can switch between 1-Month Plans of 8GB or higher.
* Enjoy your Ultra- savings forever! 

Along with the recent upgrades to some of our plans’ data amounts, we’ve also added the Go Roam Mexico Data Pass to our 24GB, Ultra Unlimited, & Ultra Unlimited+ Plans! This means that you get 5GB of high-speed data in Mexico if you purchase one of those three plans, and this renews each month, along with the rest of your plan.

Ultra Unlimited and Ultra Unlimited+ are our best mobile plans for users looking for endless connectivity with international features included, at an affordable price. With both of these plans, you get Uncapped Unlimited data every month, plus our Go Roam Mexico Data Pass is now included in these plans as well! That’s 5GB of data to use in Mexico that renews every month with your plan.

You also receive a few other great benefits with our Unlimited Plans, like monthly International Calling Credit, a One-Time International Roaming Credit, Monthly Hotspot data and much more! Click here to learn more about the differences between the Ultra Unlimited and Ultra Unlimited+ Plans.

We have NOT raised our prices, we are proud to say that we have kept our prices consistent for over a decade now! It’s our goal at Ultra Mobile to always give our customers more for less, and we will continue to deliver on that promise.

We just upgraded our plans to give you more Ultra-Value than ever!

We increased the amount of data you get for all of our plans from the Talk & Text 500MB Plan to the 24GB Plan! Here are the new data amounts for each plan:

Beginning July 1st, 2025, both new and current Ultra Mobile subscribers are getting up to 9GB more data added to their plan, at no extra cost. Here is a breakdown of these changes per plan:

Talk & Text Plan (250MB) –> Talk & Text Plan (500MB)
3GB Plan –> 4GB Plan
5GB Plan –> 8GB Plan
10GB Plan –> 12GB Plan
15GB Plan –> 24GB Plan

-Ultra’s new 24GB, Ultra Unlimited, and Ultra Unlimited+ Plans now include our Go Roam Mexico Data Roaming Pass ($10 value) for free. That’s an additional 5GB of high-speed data to use whenever you are in Mexico without paying a penny more.
-Ultra Unlimited plans now come with $10/month in international calling and a $10 roaming credit for over 200 international destinations.
-Ultra Unlimited+ plans now include a $15/month international calling and a $15 one-time roaming credit to use in over 200 global destinations.

Click here to learn more.

New customers can “lock in” a 25GB Plan for the price of a 12GB Plan for life for a limited time! This means double the data starting at $20/mo. For more details click here.

25GB Plan Sale:
1-Month Plan $29/mo ($29 Total)
3-Months Plan $26/mo ($78 Total)
6-Months Plan $23/mo ($138 Total)
12-Month Plan $20/mo ($240 Total)

You can also take advantage of this limited-time deal at an Ultra Mobile Authorized Retailer. Just use our store locator to find the retailer closest to you.

The current 25GB Plan for Life sale is only available for new Ultra Mobile customers.

The 25GB Plan Includes:

-25GB of 5G • 4G LTE Data per month
-Unlimited Nationwide Talk & Global Text
-Unlimited Talk to 90+ International Destinations
-Unlimited Talk and Text in Mexico and Canada
-Mobile Hotspot
-Wi-Fi Calling
-$5 INTL Call Credit each month
-$5 INTL Roaming Credit (one-time)

“If you joined on the Tax Savings Repeat 2025 promotion, you can continue receiving every 4th month of service for FREE by following these guidelines:

• Stay on an eligible plan 1-Month Plan: 10GB, 15GB, Ultra Unlimited and Ultra Unlimited+.
• Renew your eligible plan every month before it expires.
• You can switch between eleigble plans and continue getting every 4th month free.”

To receive free months of service, you must do the following:

– You must be a new customer and purchase one of the following plans during the promo period, either online at ultramobile.com/plans/ or at an Ultra Mobile Authorized Retailer:

10GB, 15GB, Unlimited, and Unlimited+ Single-Month only.

– Renew that plan for two additional months

– After you have completed your three months, you get the fourth month free!

Once you claim this deal, you can get every fourth month for free forever*, as long as you purchase your first plan during the promo period of January 27 – March 31, 2025.

*Free “Forever” requires active account status.

With our Summer Promotion 2026 you can get every 4th month FREE forever as long as you renew your plan before it expires every month. That’s renewing your plan for 3 months and the 4th month is automatically free! Check out our plans today.

Note: Stay on a 1-Month plan of 8GB or higher to remain qualified. Free ‘forever’ requires an active account.

Great news, this deal won’t expire as long as your 25GB Plan remains active by renewing on time on any monthly duration. If you do not renew that plan in time, or if you switch to a different GB plan, you will not be able to access the 25GB plan again.

Right now with a Family Plan you can get 4 Unlimited lines for $100/mo! That’s saving almost $100 every month compared to our regular Ultra Unlimited Plan ($49/mo). Each line comes with all our international features included, so no need to share.

Need more lines? You can have up to 5 lines in a Family Plan for maximum savings.

Start a family plan here, or log in to your account.

First, get the First Line with a 1-Month Unlimited Plan for $49/mo. Second, add up to 4 additional 1-Month Unlimited plans for only $24/mo per line. Third, activate your first line, then activate the remaining lines. Lastly, easily manage all lines under one account on the website or in the app More info can be found here: ultramobile.com/family-plan.

Once you’ve established a Primary line, that line will then add Secondary lines to create an Ultra Mobile Family Plan. New customers can be activated and added as Secondary lines and existing Ultra Mobile customers can be invited to join an Ultra Mobile Family Plan.

The labels provide a quick snapshot of important plan information, such as cost, data limits, and performance, making it easier for you to compare and choose the right option for your needs.

Check out our What is Broadband Label article.

You can find them by visiting: www.ultramobile.com/plans.

The FCC has mandated that all wireless providers must display these labels at the point of sale to enhance transparency in the broadband market.

Check out our What is Broadband Label article.

Broadband Labels are a set of guidelines that require internet and wireless service providers to provide clear and concise information about their broadband services. It’s like a standardized label, similar to the nutrition facts on food packaging but for wireless and internet services. Learn more here: https://www.fcc.gov/consumer-governmental-affairs/consumer-broadband-labels-glossary-terminology.

Also, check out our What is Broadband Label article.

You can reference the Network Indicator on your device to see if you are using your service on a network outside of Ultra.

Domestic Roaming allows Ultra Mobile customers to use their service in the U.S. while outside of the T-Mobile Network which typically includes remote areas.

You can visit www.ultramobile.com/coverage to view our coverage map which includes areas of Domestic Roaming.

Ultra Mobile plans come with a monthly allotment of 500 SMS, 500 minutes, and 500MB data of Domestic Roaming.

Video optimization helps manage the amount of data you use by optimizing all detectable video streaming to DVD-quality (typically 480p) on your phone. This helps to preserve your data and also reduces buffering and lags sometimes associated with video streams. Video optimization is available on all Ultra Mobile plans.

Tourist comes with 50MB of Domestic Roaming data per plan. Talk & Text Domestic Roaming is not available on this plan.

To start a family account, you need to be on a 1-Month Unlimited Plan. To add any current Ultra subscriber to your Family Account, they can be on any plan as long as they are either in the last month of that plan cycle, or they are on a 1-Month plan. After a Secondary Line is added to the family, they will eventually be converted to the same plan that the Primary Line is on, but with the Add-A-Line discount. The 1-Month Unlimited Plan is the only plan that is currently eligible for the Family Account.

The Primary Line manages and pays the monthly cost for the entire family. The Primary Line can also add or remove Secondary Line(s) from the Family Account. The Primary is responsible for managing the family and making sure that the renewals are paid on time so that every line in the family can remain active.
The Secondary Line can remove themself from the Family Account, and the Secondary Line can also pay their renewal cost every month if they so choose. The Primary is ultimately responsible to pay the outstanding renewal balance each month, but each Secondary line can theoretically pay their own monthly cost if they want to, but they can ONLY pay for their own line.

For more information, check out Everything you need to know about Ultra Mobile Family Plan article.

Within 24 hours of activation, a Secondary Line can initially decline being added to the account via text message. After a Secondary Line has been activated, you can still remove them from the Family by either visiting your local Ultra Mobile Retailer for assistance, or you can log in to your account online or in the Ultra Mobile App and remove the Secondary Line yourself under the “Manage Family” tab.

For more information, check out Everything you need to know about Ultra Mobile Family Plan article.

The Family Plan lets you have 4 Unlimited Lines for $100/mo for maximum family savings. Available only with our Ultra Unlimited 1-Month Plan, every line gets uncapped unlimited data with all the international features included, no need to share. Plus, you can easily manage all lines under one account.

For more information, check out Everything you need to know about Ultra Mobile Family Plan article.

To make a payment to your Family Account you can either:

-Visit your local Ultra Mobile Retailer

– Log in to your Ultra Mobile account online or in the app and click on “Make a Payment”

Only the Primary Account can have Auto Renew on. Secondary Accounts can’t have Auto Renew.

Any Ultra Customer, new or existing, can sign up for Family Plan and have a Primary or Secondary Account.

All lines must be on the Unlimited Single-Month Plan. You can start a Family Plan in person at an Ultra Mobile Retailer, on our website at ultramobile.com, or in our online account under the “Manage Family” tab.

The entire balance, for all lines, must be paid by the due date or all the lines will be suspended.

Scam Screener is a feature that displays “Scam Likely” in the caller ID field on your phone when there is an incoming call that has been categorized as a “scam”. This helps you identify which calls to answer and which to ignore. A “scam” could be a phone number that is not deemed valid, an unsolicited marketer or a known scam.

Learn more about this feature here.

If you got lucky enough to add the 3rd line to your Family Plan for $12/mo, this price is FOR LIFE! You will continue to receive that discount as long as the line is active, it does not leave or isn’t removed from the Family Plan and if you don’t cancel the Family Plan altogether.

Our Ultra Unlimited and Ultra Unlimited+ Plans include uncapped unlimited data. This means you can use as much high-speed data as you’d like with either one of these plans and not have to worry about data throttling. If our network is busy in your location, customers using >35GB/month may notice reduced speeds temporarily due to data prioritization. For additional information, please see our Network Management Policy.

The Ultra Unlimited and Ultra Unlimited+ Plans have no high-speed data limit! You can enjoy a truly Unlimited data experience on both of these plans, and we will not reduce your data to a lower speed permanently because of your data usage.

If our network is busy at your location, customers using >35GB/month may notice reduced speeds temporarily. In most times and places, heavy data users should not notice reduced speeds due to data prioritization. For additional information, please see our Network Management Policy.

Pause Plan subscribers have two options to get back onto an Ultra data plan:

1. Pause Plan subscribers can schedule a plan change to either a Single-Month or Multi-Month plan, and this plan change would take effect after their Pause plan term is completed.
2. Pause Plan subscribers also have the option to immediately switch to a Single-Month plan instead of waiting for the Pause Plan term to be completed.

No, the Mobile Hotspot’s data allotment is drawn from your monthly plan’s data allotment.

Your Mobile Hotspot usage will be included in your monthly plan’s data usage which you can find by logging into your Ultra Mobile Account or in the Ultra Mobile app.

Download iOS App

Download Google Play

Activating Mobile Hotspot on iPhone:

Open the Settings app Select Cellular Data Tap Personal Hotspot Slide to ON

Activating Mobile Hotspot for Android:

Open the Settings app Select Network & Internet Tap Hotspot & Tethering Choose Wi-Fi Hotspot Slide to ON

Yes, if you are in the middle of a Multi-Month plan cycle, you can pay a prorated fee to upgrade to a higher data allotment plan for the remainder of your plan cycle. Please keep in mind you can only upgrade to a higher data amount, and not a lower amount. Also, you must keep your current plan duration. For example, if you are on a 6 month plan, your upgrade must also be a 6 month plan.

Unfortunately, Ultra plans do not support smartwatches right now.

Ultra Mobile supports RCS, which is an enhanced messaging feature built into the smartphone manufacturer’s messaging app on Android and IOS smartphones.

RCS is automatically enabled on Android devices 9+ and iOS devices 18.4 and above.

Learn more here to see if the RCS switch is not ON or needs to be manually enabled.

You receive 10GB of high-speed Mobile Hotspot data with our Ultra Unlimited Plan and 20GB of high-speed Mobile Hotspot data with our Ultra Unlimited+ Plan. Once you have reached the high-speed data allotment for either plan, no additional Hotspot data is available until your plan renews or until your next payment is completed.

With Unlimited+, you get a One Time INTL Roaming Credit of $15 that does not expire. Ultra subscribers can buy more INTL Roaming Credit and add it to their account by using UpRoam. UpRoam add-ons come in $5, $10 and $20 and $40 denominations. Any unused INTL Roaming Credit balance will roll over to your next billing month.

Mobile Hotspot is included on all Ultra Mobile plans with Hotspot-capable phones. This means you can turn your phone into a hotspot and allow others to use your data services when in a coverage area. Hotspot usage will draw from the high-speed data allotments of that plan. You can turn on the hotspot functionality on your device by accessing your phone settings.

Note: The Unlimited Plan comes with 10GB of high-speed data, and the Unlimited+ Plan comes with 25GB of high-speed data.

You can enable WiFi Calling & Text by updating your phone settings. Just go to Settings > Phone > WiFi Calling.

You can change your plan via the Ultra Mobile app (available for both iOS and Android) or by using our online portal at https://my.ultramobile.com/account/. Here are step-by-step instructions on changing your Ultra Mobile plan:

1. Sign in to your account online or in the Ultra Mobile app

2. Choose Manage Plan

3. Select what you need more or less of:

-If you need more data, you can switch immediately at the end of your current plan

-If you need more months, you can switch at the end of your current plan

-If you need less data, you can choose that option as part of your next plan

4. If you are upgrading your months or adding more data, pay the additional cost

For more information, check out the How do I change my Ultra Mobile plan article.

You can renew your PayGo plan by:

Visiting an Ultra Mobile Authorized Retailer Using PayGo Renew cards available at T-Mobile retail stores

Paying online via debit/credit card by logging into your account at my.ultramobile.com Contacting our Care Team at 888-777-0446

You can also set up your PayGo account to automatically Renew your PayGo Wallet each month via credit or debit card. You can activate Auto Renew by completing the steps below.

Log in to your account

Add a credit or debit card under Billing Info Select “Auto Renew On”

Choose $5, $10 or $20 for your Auto Renew denomination ($3 will automatically be applied to your monthly plan renewal)

Click “Save Settings”

Most of our plans are offered both online at ultramobile.com and in our in-store Ultra Mobile Retailers. For more information, shop our online plans or visit our Ultra Mobile Retailers page.

Please note, that select products are also available on Amazon and at participating national retail locations of Walmart and Best Buy.

Here are the ways you can renew your plan:

Online Renew online by logging into your account and following the payment instructions. On the App Renew by logging into the Ultra Mobile App and selecting “Renew Now.” Download iOS App

Download Google Play

Ultra Mobile Retailer

Renew in person at an Ultra Mobile Retailer near you and they can assist you with the payment. Click here to find a store near you.

You can’t add more hotspot data to your plan as hotspot data is pulled from the monthly data allotment.

Our Care Team is here to help every day from 6 am to 6 pm PST. The easiest way to contact us is through our helpful chatbot, which can connect you to a live agent. You can also give us a call at 1-888-777-0446 or dial 611 from your Ultra Mobile phone.

The Ultra Mobile app lets you:

Manage/Change Your Plan

Pay your plan

Set up Auto Renew

Add More Data, International Calling or International Roaming

Purchase features such as Philippines Globe Unlimited and uTalk

View your account history

Download the app here (iOS and Google Play)

We just upgraded our plans to give you more Ultra-Value than ever!

We increased the amount of data you get for all of our plans from the Talk & Text 500MB Plan to the 24GB Plan! Here are the new data amounts for each plan:

Beginning July 1st, 2025, both new and current Ultra Mobile subscribers are getting up to 9GB more data added to their plan, at no extra cost. Here is a breakdown of these changes per plan:

Talk & Text Plan (250MB) –> Talk & Text Plan (500MB)
3GB Plan –> 4GB Plan
5GB Plan –> 8GB Plan
10GB Plan –> 12GB Plan
15GB Plan –> 24GB Plan

-Ultra’s new 24GB, Ultra Unlimited, and Ultra Unlimited+ Plans now include our Go Roam Mexico Data Roaming Pass ($10 value) for free. That’s an additional 5GB of high-speed data to use whenever you are in Mexico without paying a penny more.
-Ultra Unlimited plans now come with $10/month in international calling and a $10 one-time roaming credit for over 200 international destinations.
-Ultra Unlimited+ plans now include a $15/month international calling and a $15 roaming credit to use in over 200 global destinations.

Click here to learn more.

Customers can save 10% off or more every month by enabling Auto Renew on your Single-Month plan after 7/1/25. Easily turn on Auto Renew in your Online Account or through the Ultra Mobile App. Download the app here (iOS and Google Play)
Note: Only Single-Month plans are eligible for the discount.

Auto Renew Discounts by Single-Month Plan:

4GB 5G•4G LTE
1-Month: $19/MO
w/Auto Renew: $17/MO

8GB 5G•4G LTE
1-Month: $24/MO
w/ Auto Renew: $21/MO

12GB 5G•4G LTE
1-Month: $29/MO
w/ Auto Renew: $26/MO

24GB 5G•4G LTE
1-Month: $39/MO
w/ Auto Renew: $35/MO

Ultra Unlimited
No Data Cap
5G•4G LTE
(Up to 10GB Mobile Hotspot)
1-Month: $49/mo
w/ Auto Renew: $44/MO
Add-A-Line for $24/MO

Ultra Unlimited+
No Data Cap
5G•4G LTE
(Up to 25GB Mobile Hotspot)
1-Month: $59/MO
w/ Auto Renew: $53/MO

After you enable Auto Renew, your plan will automatically renew at the end of your current plan cycle. Your plan renewal date can be seen in the ‘My Plan’ section of your Ultra Account or on the dashboard of the Ultra Mobile App.

As long as you have a payment method saved in your account, you can enable Auto Renew while utilizing the Pause Plan.

Here is the breakdown of exactly what you are paying:

Subtotal: Cost of the plan chosen.

Recovery Fee: The Recovery Fee is assessed to help recover Ultra Mobile’s costs to comply with various federal and state programs, taxes and fees. It also includes a flat fee per transaction to help recover other administrative fees. Visit Ultra Mobile’s Plans Terms & Conditions for more information.

Telecom Tax: This includes any federal, state, county, city, or district taxes that are applicable to the retail sale of prepaid wireless communications services in your zip code. Visit Ultra Mobile’s Plans Terms & Conditions for more information.

Shipping & Handling: Dependent on shipping option selected at checkout.

uTalk can be added to any Single-Month or Multi-Month plan for an additional $10 per month.

In order to provide the lowest price, we require the plan to be paid in full at the time of sign up.

All Multi-Month Plans include Unlimited Calling to 90+ International Destinations. These destinations are the same as our Single-Month Plans and can be found in our International Destination List.

Domestic long distance calling is included in all Ultra Mobile plans.

International Roaming is supported on your plan. Voice, SMS and MMS roaming is paid for through your PayGo Wallet balance. The PayGo Plan does not come with Data Roaming. Rates for international roaming are located at ultramobile.com/paygo/international-roaming.

PayGo plans can be purchased on eBay or at select T-Mobile stores. Visit ultramobile.com/paygo or call our Care Team at 888-777-0446 to learn more.

Yes, you can make calls to 200+ international destinations using your PayGo plan. Visit our Rate Checker at ultramobile.com/paygo to learn more.

To activate your PayGo plan, insert your SIM and complete an option below. To keep you current number: Visit paygo.ultra.me/activate To get a new number: Text GOGO and your ZIP code to 6700 or visit paygo.ultra.me/activate

PayGo plans come with Domestic Roaming and pulls from your Wallet balance.

uTalk can be added to any Single Month or Multi-Month plan for an additional $10 per month.

Yes, you can purchase uTalk in Account Management or at your local Ultra Retailer.

Yes. International Call Credit and International Roaming Credit are included on 4GB and higher Single-Month and Multi-Month plans (not included on Talk & Text 500MB plan). Roaming Credit is a one-time credit provided at activation. You can always add more roaming credit if needed via the Ultra Mobile app or online. International Call Credit renews each month.

To find the closest Ultra Mobile Retailer, use our Store Locator.

No, calls to our Care team will not use any of your International Roaming Credit or Go Roam pass balances.

Ultra Mobile plans come with free calling to 90+ international destinations, plus global text to anywhere in the world from the U.S. Plans also come with Monthly International Calling Credit and a One-time Roaming credit.

International Calling Credit can be used to call destinations that aren’t included in the Unlimited 90+ list.

With International Roaming credit, you can call, text and use data while outside of the U.S.

– If you have purchased the 4GB or the 8GB Plan, you get $1.50 of INTL Calling Credit per month and $5 of INTL Roaming Credit (one-time).
– If you have purchased the 12GB or 24GB Plan, you get $5 of INTL Calling Credit per month and $5 of INTL Roaming Credit (one-time).
– If you purchased the Ultra Unlimited Plan, you get $10 of INTL Calling Credit per month and $10 of INTL Roaming Credit (one-time).
– If you purchased the Ultra Unlimited+ Plan, you get $15 of INTL Calling Credit per month and $15 of INTL Roaming Credit (one-time).

The Go Roam World Pass is an add-on that includes talk, text and data so you can continue using your phone service while traveling outside the United States. With 5 and 15 day passes available starting at $5, traveling has never been easier. Add it to your plan in your account or at an Ultra Retailer near you.

Learn more in How to Use Your Phone Abroad with the Ultra Go Roam World Pass.

The Go Roam Passes are add-ons for your Ultra Mobile Plan to use while you are traveling outside the United States. They allow you to stay connected so you can keep using your Ultra Mobile plan anywhere. Check out the Go Roam Mexico Data Pass if you are traveling to Mexico, or the Go Roam World Pass for everywhere else. 

To check if you can use the Go Roam World Pass in the country you’re visiting check our tool at How to Use Your Phone Abroad with the Ultra Go Roam World Pass. 

You can purchase a pass in the Ultra Mobile App under “Balances”, at a Retailer near you or by texting GOROAM to 6700. Passes can be purchased before your travels or once you arrive at your destination. They only start once you activate them.

You can activate your pass by texting  ACTIVATE to 6700. Once activated, you will receive a message to confirm your pass is active and the 5 or 15-day time will start. If you have more than 1 pass stored in your account, they will activate in the order they were purchased.
Tip: For the smoothest experience, we recommend activating your pass at the airport before your trip.

To check the balance of your active Go Roam World Pass you can text WORLDBAL to 6700 or in the Ultra Mobile App.

Yes,  you can have up to 3 Go Roam World Passes stored in your account at a time. This is perfect for those with longer travel plans or higher data users.

If you have more than 1 pass stored in your account, they will activate in the order they were purchased. Note: Activating a new pass will deactivate any existing pass that is still active.

Yes, once you purchase a Go Roam World Pass it will expire after 1 year if it is not used. 

The best option will depend on how long you will travel outside the United States and how you plan to use your phone.

Taking a short trip (4 days or less) and mainly need calls and texts? Adding International Roaming Credit is likely your best fit.

Traveling for more than 5 days or expect to use data, calls & texts? Choose a Go Roam Pass for the best value, predictable costs and more flexibility for longer travel plans.

Visit our International Roaming page to explore your options before you travel.

If you use all your minutes, you can still use any remaining texts or data on your Go Roam World Pass. However, if you need more minutes, you’ll need to buy and activate a new Go Roam World Pass or add International Roaming Credit. This applies to any balance that runs out. Just keep in mind, when you activate a new Go Roam World Pass, any currently active pass expires immediately.

No, receiving SMS text messages while traveling is free of charge. To reply to a text message you’ll need International Roaming Credit or an active Go Roam Pass.

We make it easy to stay connected to your loved ones overseas with over 90+ International Destinations you can call for free. Follow these easy steps:

1. Dial the following exit code: 011

2. Dial the country code for your destination

3. (Optional) If dialing a landline, dial the 2-4 digit area code

4. Dial the number of your choice 

For more information, visit the How to make International Calls article.

Absolutely, before you travel make sure to sign in to your Ultra Mobile account and add $5, $10, $20 or $40 dollars to the UpRoam add-on in order to be able to talk, text, and use data while roaming outside the U.S.

Good news, UpRoam purchases never expire! Any international roaming credit that is leftover at the end of the month will rollover into your next month of service. You can always check your international roaming balance by texting ROAM to 6700.

Our Care Team is here to help every day from 6 am to 6 pm PST. The easiest way to contact us is through our helpful chatbot, which can connect you to a live agent. You can also give us a call at 1-888-777-0446 or dial 611 from your Ultra Mobile phone.

Once purchased, Philippines Globe Unlimited add-ons are good through the end of your current 30-day cycle and do not carry over into your next month of service. If you wish to make Philippines Globe Unlimited part of your recurring monthly service, you can add it to your plan by visiting “Manage Plan” from your account home page or through the Ultra Mobile app.

On your Ultra Mobile Account: Log in and click on the tab “Top Up.” Click on uTalk and purchase a single month for $10.

On the Ultra Mobile App: Log in and go to “Manage Balance.” Click on uTalk and purchase a single month for $10. “

Once purchased, uTalk add-ons are good through the end of your current 30-day cycle and do not carry over into your next month of service. If you wish to make uTalk part of your recurring monthly service, you can add it to your plan by visiting “Manage Plan” from your account home page or through the Ultra Mobile app.

Have data ready for when you arrive/land in a new country by making sure you purchase International Roaming Credit. With UpRoam, you can get $5, $10, $20 or $40 International Roaming credit to ensure you stay connected while traveling outside of the country.

Be sure to check out the roaming rates to your travel destination before you go. Learn more about International Roaming.

1. If you can, a few weeks or months before your trip, incrementally add International Roaming Credit to your account if you know you will need a lot of data.

2. You can also make sure to connect to Wi-Fi any chance you get during your trip to avoid using your data.

3. In order to avoid tapping into your data while out and about, when connected to Wi-Fi, download what you’ll need/want to have for your trip such as directions, videos, music, etc.

4. When possible, turn on airplane mode to ensure you are not unconsciously using background data.

5. Keep an eye on your data! Data use can sneak up on you faster than you may realize; make a point to check in a few times a day to stay on top of it.

6. Leverage Wi-Fi Calling whenever possible. If you are connected to Wi-Fi, this feature lets you call and text friends and family in the U.S. for free. Learn more about Wi-Fi Calling.

7. If you expect to need a lot of data while overseas or will be in an area where Wi-Fi connections aren’t a sure thing, purchasing a local SIM card when you arrive at your destination can be a good option to avoid roaming charges.

Yes! Our plans come with Free Talk & Text in Mexico and Canada on 4GB plans and higher. You can enhance your Unlimited Talk & Text Mexico Roaming experience with the $5 Go Roam Mexico Data Pass, providing you with 5GB of High-Speed data for 30 days. Adding your pass is Ultra-easy in the Ultra Mobile App or by logging into your account online.

The Go Roam Mexico Data Pass is now included for free on our 24GB Plan, Ultra Unlimited Plan, and Ultra Unlimited+ Plan! The 5GB of high-speed data in Mexico will renew with your plan each month! If you would like to use data while traveling to Canada or Mexico, you can learn more about rates here.

If you need to call a country outside of our Free 90+ International destinations, you can easily purchase International Calling Credits to connect to those destinations.

How to Add Extras:
1. In Your Online Account – Go to the “Manage Plan” section of your online account, and select call credit add-on. Add-ons will be applied immediately.

2. With a Text Message – Text UPINTL to 6700. You will be able to use the credit card linked to your account for instant purchase of extra call credits.

3. At an Ultra Mobile Store – Use our Store Locator to find the nearest Ultra Mobile store.

Sales representatives will be able to help you purchase additional INTL Call Credit. Learn more about International Calling rates here.

Your plan comes with Free Talk to 90+ International Destinations and Free Global Text from the U.S. If you decide to use your service outside of the U.S., you would be using International Roaming. You can add International Roaming credit in your account online or in the app. Learn more about International Roaming here.

The pass gives you 5GB of high-speed data in Mexico for $5. Once purchased, the pass is good for 30 days, and you can renew it each month for $5.

The Go Roam Mexico Data Pass is now included for free on our 24GB Plan, Ultra Unlimited Plan, and Ultra Unlimited+ Plan. The 5GB of high-speed data in Mexico will renew with your plan each month! We still encourage you to find Wi-Fi whenever you can while you are traveling internationally, but in case you can’t find Wi-Fi or need to find directions, these 5GB will be there for you when you need it in Mexico!
If you run out of the 5GB of roaming data before the 30 days are up, you can call our Customer Care team, and they can assist in adding another Go Roam Mexico Data Pass to your plan for $5.

Your International Roaming coverage depends on the availability of our roaming partner in that particular area. You can check our coverage and speeds in Mexico on our coverage map here.

You can check our coverage and speeds on our coverage map here.

To call a mobile or a landlines number in Mexico dial 011 + 52 + [area code] + [number]

uTalk can be added to any Single-Month or Multi-Month plan for an additional $10 per month.

Yes, you can purchase uTalk in Account Management or at your local Ultra Retailer.

Each month, you can call up to 10 unique phone numbers across any of the 39 uTalk destinations. You can continue to call those 10 numbers throughout the course of the month, but cannot call any additional new numbers. This resets each time your plan renews so you can call the same 10, 10 new numbers, or a combination of same and new numbers up to 10.

Yes, you can use uTalk minutes to call any of the uTalk destinations. As you use your uTalk bonus minutes, all remaining minutes are adjusted, even those to destinations you may not be calling. You can view your currently remaining bonus minutes to each destination by logging into Account Management and clicking Check next to your uTalk balance.

Yes, you can add funds to your Ultra Wallet by going online, texting 6700, calling our Care team or by visiting an Ultra Retailer. Once funded, your Wallet balance will allow you to continue calling at that destination’s per minute rate (which can be found using our online rate checker here). Do not purchase UpINTL as they will not be redeemable to continue calling uTalk destinations and can only be used for non uTalk destinations.

You can view your remaining bonus minutes to all 39 uTalk destinations by logging into Account Management and clicking Check next to your uTalk balance.

You can either purchase uTalk for the entire duration of your plan during activation, or you can purchase on a per month basis in Account Management or at your local Ultra Retailer.

No, you can purchase for your current month only.

For destinations that use 10-digit dialing (numbers on the North American
Numbering Plan), enter the 10-digit phone number of the message recipient
as you would when sending a domestic text. For destinations not using
10-digit dialing (the rest of the world outside North America), include 011
or a “+” symbol, the country code, and the phone number of the recipient.

Yes. International Call Credit and International Roaming Credit are included on 4GB and higher Single-Month and Multi-Month plans (not included on Talk & Text 500MB plan). Roaming Credit is a one-time credit provided at activation. You can always add more roaming credit if needed via the Ultra Mobile app or online. International Call Credit renews each month.

International Call Credit is included in most Ultra plans and allows calling to destinations that aren’t included in the Unlimited 90+ International Destinations. Use our Rate Checker to see the per-minute rate for any destination.

Philippines Globe Unlimited is a $10 add-on that allows Ultra users to call 5 unique numbers within the Globe network in the Philippines.
You can add this feature to your account immediately or start it on the first day of your next 30-day cycle. If you choose to apply the
add-on immediately, please know that it will run out on the last day of your 30-day cycle.

To utilize Philippines Globe Unlimited, you first need to add the feature to your account. You can do that in the following ways:

In your online account
Log into your online account and purchase the recurring add-on.

With a Retailer
Visit the nearest Ultra Retailer to add Philippines Globe Unlimited.

By calling Customer Care Dial 1.888.777.0446 and talk to a representative to add Philippines Globe Unlimited to your account.

After you add Philippines Globe Unlimited to your account, simply dial the country code, and then the phone number of your friend or family member in the Globe network.

If you have added Globe Unlimited to your account, but call a number outside the Globe network, you will be charged the same per-minute rate to the Philippines. To see the per-minute rates to call internationally, click here

With your INTL Roaming credit, you will be able to call, text and use data while overseas.

For INTL Roaming rates, click here.

Upon activation, you will get a one-time allotment of INTL Roaming credit. Any unused INTL Roaming credit will stay intact as long as you are an Ultra subscriber, and the unused balance will roll over to the next billing month.

Ultra subscribers can buy more INTL Roaming credit and add it to their account by using UpRoam. UpRoam add-ons come in $5, $10, $20 and $40 denominations. Any unused balance will roll over to your next billing month.

Here’s how to UpRoam:
If not connected to WiFi: You can buy an UpRoam add-on by texting ‘UpRoam’ to 6700.

If connected to WiFi: You can buy an UpRoam add-on by logging into your online account or texting ‘UpRoam’ to 6700. If you have WiFi Calling & Text enabled on your account, you can call Customer Care at 1.888.777.0446.

Check the Country Code and International Number You’re Dialing
Another common cause of problems with international calling is an incorrect country code. Please make sure that you are dialing 011 or + before the international number that you intend to call.

Check your Account Balance
A common cause of problems with international calling is a lack of account funds if you are calling a destination not included in the 90+ Unlimited International Destinations. There are four (4) easy ways to check your account balance:

1. Log Into Your Online Account – Logging in online is the easiest way to get information related to your account, and you can access it at any time.
2. Text BAL to 6700 – You will receive a text message with all account balance information.
3. Call Ultra Mobile Customer Care – Dial 611 from your Ultra Mobile phone to ask a Customer Care representative about your account balance.
4. Visit an Ultra Mobile Store – Check our Store Locator to find the closest Ultra Mobile retailer. You’ll be able to get any necessary information about your account in person.

Here is how Call Me Free works: We supply you with a local phone number, and you’ll give it to the person who will be calling you from another country. The person uses that number to reach you directly, and they will only be charged for a local call. You won’t be charged anything extra for the incoming call. Note: Ultra Mobile members should not use a “Call Me Free” number to dial internationally–doing so will decrease international minutes. Find out more about Call Me Free.

UpRoam is an add-on that all Ultra subscribers can purchase allowing them to talk, text, and use data while roaming outside the US. You can add $5, $10, $20 or $40 of roaming credit at a time. When you purchase an UpRoam add-on, the funds are immediately applied to your account. If you want more than $20 of roaming credit, you will have to purchase additional add-ons. You can purchase UpRoam in $5, $10, $20 or $40 denominations, in the following ways:

In your online account Sign in to your online account and purchase more INTL Roaming credit

With a Retailer Visit the nearest Ultra Retailer to add UpRoam.

With a Text Message Text UPROAM to 6700. You will be able to use the credit card linked to your account for instant purchase of extra INTL Roaming credit.

By calling Customer Care Dial 1.888.777.0446 to talk to a representative to add UpRoam. Click International Calling to view roaming rates and destinations.

You can check your roaming balance in the following ways:

In your online account – Sign into your online account to check Roaming Balance

With a Retailer – Visit the nearest Ultra Retailer.

With a Text Message – text UPROAM to 6700, and you will receive a text message with your roaming balance.

By calling Customer Care – Dial 1.888.777.0446 to talk to a representative.

While we do not offer recurring UpRoam add-ons, you can add UpRoam manually every month. Additionally, UpRoam credit rolls over and will not expire as long as your account is active.

In some cases, yes. If there is sufficient demand for an access number in a specific city, we can check for availability and add that number if its available.

There are two reasons why we may not have coverage in a country: Telecom regulations in that country do not allow us to buy phone numbers or offer this service. We can get access numbers, but call quality does not meet our standards.

We encourage Ultra Mobile subscribers to share Call Me Free numbers with friends and family around the world. Access numbers will be available online at ultramobile.com/call-me-free/

No. Call Me Free is designed for people outside the US to call our subscribers. It cannot be used the other way around. If an Ultra subscriber calls a Call Me Free number, it will count as an international call against their credit.

No. Call Me Free calls are inbound calls that don’t count against your international credit. They are included as part of your plan.

No. Call Me Free service comes standard on all of our plans. There are no additional costs to receive Call Me Free calls.

Our Call Me Free access numbers are regular landline numbers around the world. Anyone who calls them will incur whatever costs they normally have for making calls to landlines in that city. Some callers may have included minutes, free local calling, nights and weekends or other options in their phone service that makes calling these numbers free. We cannot determine that.

It is the responsibility of the calling party to understand and assume any costs associated with calling our local numbers. Call Me Free makes the international leg of the call free, but it does not cover the cost of the local leg of the originating call.

No. Currently we are offering unlimited access to Call Me Free for both international users making calls and Ultra Mobile subscribers receiving calls.

Yes. All Ultra Mobile plans include Call Me Free.